All FH ALS parcel delivery services are certified
Contact FH ALS

Welcome to the FH ALS Contact Page.

Please select from the options below to receive assistance from our customer service staff.
By using these options, you will access the fastest and most accurate information available.
All general information on our products and services is available via the website.

Track My Item
Cancel My Consignment
My Item was not collected
Redelivery
I have not received my labels
Warranty claim
Item not tracking?
Invoicing and Accounts
Api / Plugin Inquiry
Can't Import Csv
Technical Support

How to Track Your Consignment

To track your consignments, simply enter your consignment number below and press ‘Track’.

All of our quoting and bookings are done instantly online and require the full accurate details of the delivery. Simply enter your details below to get an exact price on your future deliveries. If you are a business client or regular sender, we offer fantastic discounts up to 30% off based on your volume. Sign up for a free account here.

Has your item not been collected? We are very sorry for any inconvenience caused.
Please submit the information below to have the collection rebooked.

Have you made a booking and not received your labels via email?
There could be a couple of reasons for this.
  1. Please check your email junk folder.
  2. If your booking has been made out of business hours, some bookings get held for review by our staff, so the labels will be issued when the customer service team resumes at 9am AEST Monday to Friday.
If you are a FH ALS Member your Labels are available for download through the “My Account” area. Labels are generally emailed to the 'Senders' email address. Please do not rebook a new job in the attempt to receive labels, as this will create additional bookings that will require cancellation and may incur charges.

If you require further assistance, please complete the following to advise a Customer Care Agent that you have not received your labels:

Do you want to cancel a consignment? If the cancellation is on the day of collection, or a driver has already been allocated, charges may apply. Please ensure all cancelled consignment labels are removed from the items to ensure freight does not travel under the cancelled labels.

Have you already attempted to track your consignment using our Tracking function?
Have you confirmed with the booking party that the item has been picked up and that the correct shipping labels were attached?

If so, complete the fields below and our staff will respond with as much information as possible.

Has a delivery been attempted and a notification card left? If so, please complete the fields below to request a redelivery (fees may apply).

Warranty Claim

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This needs to be the invoice from the supplier/manufacturer

Please ensure all freight is kept safe and available for collection until the claim is finalised.
All freight must remain available for collection for the purpose of assessment or salvage.
Any claims where freight is disposed of without written permission from the Warranty department will be void.

Please ensure all the requested information has been supplied to avoid delays in processing the claim:


This needs to be the invoice from the supplier/manufacturer

Please ensure all the requested information has been supplied to avoid delays in processing the claim:

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Separate reference by comma for multiple entry (eg. 12345,12346,12347)

If your item is not tracking, please contact the booking party to make sure the consignment labels are attached, and confirm if the item has been collected.
If the consignment has been confirmed as collected, please lodge an investigation below. You will need a visual description of the item's packaging, including dimensions, colour of carton, distinguishing markings on the packaging, etc.


If your file is not import